They owe you.
Karen collects.
Canceled flights. Dead internet. Orders that never showed. Karen argues with the company — politely, relentlessly, in writing — until they make it right.
Case #0847 — Acme Air, canceled flight
WonKaren
My client's flight was canceled. Under federal refund rules that's cash back to his card — which I'd like processed this week.
Acme Air
We're pleased to offer a $75 travel voucher for the inconvenience.
Karen
A voucher is not a refund. I'll wait.
$347.00 refunded to original payment
Companies wrote these rules. Karen read them.
Published guarantees, service-level credits, federal entitlements — the fine print says they owe you. Most people never ask.
AT&T
Fiber down 20 minutes? Their own guarantee owes you a full day's bill credit.
Marriott
Walked from a confirmed room? $200 cash plus 90,000 points, per their guarantee.
JetBlue
Controllable delay over 3 hours? 5,000 points, automatic — if anyone checks.
Airlines (all US)
Canceled flight? Federal rules say cash refund — not the voucher they offer first.
How it works
Tell Karen what happened
Plain English is fine. Canceled flight, dead internet, order that never showed — Karen asks the right follow-ups and pulls the receipts from your inbox.
Karen takes it up with them
She writes to the company's real support channel as your authorized representative, citing their own published policies back at them.
You get paid
Lowball voucher? She counters. Silence? She follows up. You approve the final offer, and the refund lands where it belongs.
Karen only punches up.
She goes after airlines, telecoms, banks, and billion-dollar apps — companies with policy teams and compensation budgets. Small businesses are off limits, permanently, and that rule is built into her code, not her mood.
Karen would like to speak with a manager.
Point her at a company that owes you, and get on with your day.